• Be part of an authentic and engaging team
• Secure off street parking onsite
• Opportunity to develop and grow with our business

At Hitachi Global Air Power Australia, we offer more than just a job - we provide a pathway to success and personal growth. By aligning yourself with a respected global brand, you'll join 320,000 staff worldwide, with ample opportunities for career progression and continuous training.

You'll thrive here if you enjoy a friendly and supportive team where camaraderie is celebrated. We know how to laugh and have each other's back.

Hitachi Global Air Power Australia is proud to offer every employee a range of benefits including competitive remuneration and an Employee Assistance program.

Your new role awaits as a business support professional in our Customer Service and scheduling team in Adelaide.

About the role

In this busy role, you will be responsible for administration and scheduling activity for our field service Technicians. You will relish coming to work if you are someone who loves organising and wants to be part of a small but committed team; keeping your customers happy and the service team busy!

On a typical day, you will organise service appointments for our technicians around Adelaide and South Australia, liaise with other coordinators to ensure all necessary materials are available, create work orders and keep customers up to date with progress of their job. You'll quickly get to know your customers and have the chance to build long-term relationships.

Other responsibilities include:

• Addressing customer queries and providing support
• Raising, scheduling, and maintaining work orders in our CRM & Salesforce system
• Co-ordinating subcontractors and raising purchase orders in SAP
• Providing service quotations to customer requests

Our team start each day at 7.30am to support our customers Monday to Friday.

About You

You will be someone who enjoys people contact and prefers to be busy. You take pride in being able to juggle multiple tasks and are looking for a role where you can take charge of your own priorities and get things done.

Ideally, you will have come from an industrial, trades, manufacturing or technical business, however we welcome applicants from other industries who can demonstrate passion for what they do.

To be successful, you'll bring:

• Minimum 2 years of experience in a phone-based customer service environment, where you've learnt how to manage customer expectations
• Great time management and ability to prioritise
• Geographic understanding of Adelaide and regional surrounding areas within South Australia
• Experience with SAP, Salesforce or CRM systems would be of benefit but is not essential
• Experience scheduling jobs would be a benefit, though not essential
• Confidence with MS Outlook and Excel

If this role sounds like you, we encourage you to apply today.