Are you a dynamic, forward-thinking, and resourceful customer service representative seeking to join a global organisation?

Our Opportunity

We are seeking an experienced a Customer Service Specialist to provide exceptional customer service in our Americas (USA, Canada and LATAM) region. This position will be instrumental in supporting the coordination and timely delivery of orders through our third-party logistics warehouses. You will act as key contact point by coordinating receipts and shipments to and from the North American warehouse locations with internal and external stakeholders within the CR Supply Chain.

In this role you will be for responsible for:

• Processing and execution of orders, invoices, and other customer-facing communications
• Ensuring timely order confirmations and updates for customers to meet business requirements
• Partnering with supply chain team members on timely customer order availability and delivery information
• Resolving and/or escalating customer issues
• Handling inquiries and provide information related to CR products and services.

This role offers the advantage of experience with international shipping and Incoterms. You'll enjoy a hybrid work environment, with three days in the Tigard office and the flexibility of two days remote. Joining a team of two other Customer Service Specialists, you'll benefit from mentoring by our Customer Service Manager. If you excel at building productive partnerships, are highly organized, and proficient in using ERP systems and MS Office, we want you on our team!

About you:

We are looking for candidates with 3-5 years of Customer Service/Order Management experience, ideally with a bachelor's degree. Excellent interpersonal skills, along with strong written and verbal communication abilities, are essential. We seek individuals who are customer service-focused and possess strong problem-solving skills. Proficiency in both Spanish and English at a professional level is essential in this role. The ideal candidate will thrive in a diverse role with a lot of dynamics, where no two days are the same.

About Us:

CR powered by Epiroc is a trusted supply partner within the global mining community - delivering highly innovative, productive, and socially responsible products and technology solutions.

With a track record of innovation and customer excellence for over 40 years, CR is currently undertaking strategic & significant growth; employing over 400 people located primarily in offices and plants in Australia, China, and North & South America.

Benefits and Perks

Our seven (7) values of Zero Harm, Customer, Integrity, Collaboration, Accountability, Respect and Excellence are at the heart of everything we do. We offer a global career path with the chance to work on new tech with meaningful impact and the list goes on…

• Professional growth with a training stipend
• Medical, dental, vision, prescription, and telemedicine
• Long-term disability insurance / Life and AD&D insurance
• Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan with 4% company match - 100% vested
• 20 days paid time off
• 12 weeks paid parental leave for all parents.

At CR we value diversity and are looking for people with diverse backgrounds to join our team. We are committed to developing people and fostering an inclusive environment where individuals belong, feel their uniqueness is valued, and can reach their full potential.

We can't wait to hear from you!