• Permanent part time working 28 hours per week over 4 or 5 days
• Friendly and supportive team environment
• High volume inbound contact centre

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

We have a permanent part time employment opportunity, working 28 hours per week. Either 4 days working from 9:00am to 4:30pm or 5 days working from 9:00am to 3:00pm. Could suit those wanting school friendly work hours or for anyone who enjoys working shorter days.

What does the role entail?

• Answer incoming calls and manage service booking requests
• Process bookings in our job management system (SalesForce)
• Manage customer enquiries relating to bookings, warranties, and product issues
• Provide updates to customers on their booking status
• Escalate customer complaints to relevant department for prompt resolution

Do you have the following skills and experience?

• Strong customer focus and the ability to remain calm
• Excellent verbal communication skills
• Patience and understanding from a customer's viewpoint
• A positive attitude with a strong work ethic
• Call centre experience or other relevant customer service background

Who are we looking for?

• Individuals looking to work close to home in the Keysborough/Braeside area
• Suited to individuals who enjoy being on the phone and interacting with customers
• Applicants with a strong customer service background from working in a call centre, retail or hospitality industry
• Those who are passionate about providing superior levels of customer service and who take pleasure in helping others

Rinnai Australia will support your efforts to achieve excellence. We offer a supportive team environment, modern premises with onsite car parking, hybrid working arrangements (working 1 day per week from home), development opportunities, health and wellbeing programs, and generous discounts across our entire product range.

If you are looking for a fast paced customer service position, have an excellent telephone manner and can communicate effectively with all kinds of people, then we would love to hear from you.