• Are you an experienced IT guru seeking your next position?
• Looking for a great team culture and working environment?
• Do you have impeccable customer service and communication skills?

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling, and renewable energy appliances for both commercial and domestic markets. Our People are at the heart of everything we do, and we attribute our success and growth over the last 50 years to the contribution of our workforce. In joining the Rinnai family, you will be supported at every turn.

We are seeking to appoint a Senior ICT Service Desk Officer in the capacity of a permanent full-time position. As a vital member of the ICT support team, your primary function will be to provide internal IT support spanning an extensive branch network Australia wide. Your high level of technical skills together with your commitment to achieve results is paramount for success in this role. If you are an experienced and confident IT professional, enjoy problem solving and being part of a high achieving team then this role will surely appeal.

Key requirements:

• Tertiary qualifications in IT and/or computer science
• Excellent communication skills both verbal and written
• Minimum of 4 years' experience in a similar role providing level 2 and 3 IT support.
• Strong knowledge of Windows Server 2016 and above, Linux Server, Active Directory, Exchange 2016, Office365 and VMWare
• Exposure to VoIP telephony (Avaya), Microsoft 365 (Azure Active Directory, Teams, SharePoint)
• Working knowledge of Print Servers and File Servers
• A knowledge of modern manufacturing application stacks i.e. Solidworks, AutoCAD etc.
• Industry certification (Microsoft Server/Linux/VMware) an advantage;

The successful candidate must be passionate about delivering exceptional service and demonstrate excellent follow through capabilities. Your previous experience will highlight your background working within a corporate environment supporting 500+ end users. You must be suitably qualified and able to demonstrate strong technical ability. Individuals who can display a commitment to excellence, a positive attitude and outstanding customer service will be held in high regard.

Rinnai Australia will support your efforts to achieve excellence. We offer a supportive team environment, modern premises with onsite car parking, health and wellbeing programs, and generous discounts across our entire product range.

If you are looking for that next role that will provide you with an opportunity for success, personal development, and a genuine career path, then we want to hear from you.