• Support connection and access for our most vulnerable community members
• Coordinate a valued outreach library program that makes a real difference
• Be part of a collaborative cultural services team delivering inclusive experiences

About the role

Play a vital role in connecting our community to essential library services, supporting customers who are unable to visit our branches due to age, mobility or other barriers.

As the Home Library Service Officer, you will coordinate a personalised outreach service that promotes inclusion, independence and wellbeing - helping customers stay connected to their community through reading, information and meaningful engagement.

You'll manage all aspects of the Home Library Service, including client engagement, tailored resource selection and delivery coordination, while supporting and guiding volunteers who help bring this service to life.

The role also contributes to frontline library services and broader Cultural Services programs, ensuring a consistently high-quality and inclusive customer experience across all touchpoints.

Please refer to the Position Description for a more detailed understanding of the role.

About you

You bring experience delivering library or outreach services, with a strong customer focus and a genuine passion for supporting diverse community members, including those who may be vulnerable or housebound.

You are organised, adaptable and digitally capable, with the confidence to coordinate volunteers and manage competing priorities, all while delivering inclusive, person-centred services backed by a qualification in Library and Information Services.

What's on offer?

• Competitive Salary (from $75k pa) depending on your capabilities and experience + allowances + 12% superannuation
• Permanent Full Time 35 hours per week
• Brand new office location at Yarrila Place!
• Flex time, flexible work arrangements and generous leave entitlements!
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions. Check out the benefits of living on the Coffs Coast

Hear from our General Manager, Murray "Muz" Wood, on why a career at the City may be right for you!

Want to chat?

Please reach out to Karen Rowe-Nurse, Service Leader Libraries on karen.rowenurse@chcc.nsw.gov.au or via phone 0429 825 352to discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process, please reach out to our Talent Acquisition Team via email at recruitment@chcc.nsw.gov.au

Want to apply?

The application process and further details, including the Position Description, can be found below.

Applications are to be submitted by 9pm (AEST, NSW) on the advertised closing date.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds, regardless of race, religion, nationality, gender, sexual orientation, age, veteran or disability status.