• Global Leader in Hot Water & HVAC products
• Great team culture and hybrid work environment
• Work close to home in Keysborough / Braeside - onsite gym

Welcome to Rinnai Australia, a household name in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets in Australia -for over 50 years!

We have an opportunity within our After Sales and Service department, serving as the primary communication channel for contractors, ensuring timely support.

What you will be doing?

• Managing contractor onboarding and compliance
• Act as Salesforce system support for new contractors
• Managing contractor non-compliance
• Maintaining and keeping records of the Customer Pricing and Contractor Rates schedules
• Ensure accuracy of the National Contractor DRFs
• Research, analyse and report on market trends
• Provide information and system training and support to contractors
• Liaise and assist contractors with their enquiries
• Extract raw data from Rinnai systems to analyse, track and report data visually
• Support the wider team as and when required

About the role and the company:

• Full time, permanent position
• Role based in Braeside
• Flexible working options
• Onsite gym with personal trainers and onsite parking
• Be part of a culture that is invested in your professional development
• Operating in Australia since 1971 - globally since 1920
• Generous staff discounts across the entire product range

What we are looking for:

• Strong customer focus and the ability to deal with a wide range of stakeholders
• Advanced Microsoft Excel and Word skills (please note that this will be tested)
• Excellent verbal communication skills
• Strong attention to detail and accuracy
• Well-developed compliance administration skills
• A confident and positive attitude with a strong work ethic
• Experience in an after sales and service role (ideal but not essential)

If you are looking for a role that will provide you with an opportunity for long-term success and career development, then we would love to receive your application.