Join a community-focused organisation and work with passionate professionals in a supportive environment, with opportunities for professional growth.

• Position Type: Full time 76 hours

• Location: Canberra ACT Queanbeyan, NSW

• Pay details-Salary packaging: $38.65 to $41.45 (SCSE Level 3) +12% superannuation and salary packaging up to $15,900 per year

About us:

Anglicare is a leading provider of community services across the ACT and surrounding regions. We are committed to delivering impactful programs that support children, families, and older people. Our work is grounded in compassion, innovation, and a commitment to excellence.

About the Role:

The role is responsible for delivering client focused, outcome driven case management to young people, and families within the Permanency Support Program (PSP). You will work collaboratively with families and key stakeholders to support safety, stability, and long-term permanency outcomes.

Key Responsibilities:

As the Case Manager you will:

• Prepare high quality reports and case notes that are accurate, timely, objective, and aligned with organisational and legislative requirements.

• Engage effectively with stakeholders including families, significant others, service providers, and community partners to support positive outcomes for young people.
• Build and maintain strong relationships with families to enhance collaboration, transparency, and shared decision making.

• Coordinate and support the wellbeing of young people with complex needs through structured planning, daily organisation, and proactive intervention.

• Support the team in advocacy by liaising with, external agencies, and internal stakeholders to ensure young people receive appropriate resources and services.

• Work confidently with high complexity young people in a fast paced, dynamic environment while maintaining professionalism and emotional regulation.

• Collaborate with the care team to deliver consistent, trauma informed, and person-centred care.

• Contribute to risk management and safety planning by identifying risks, participating in safety planning, and implementing strategies that promote stability and wellbeing.

• Operational reliability, including active participation in the on‑call roster to support critical services.

What you will bring:

• A relevant Bachelor's degree (Social Work, Social Welfare, Psychology, Nursing & Mental Health);
  Or hold a relevant Diploma and working towards a relevant Bachelor's degree.
• In lieu of a Bachelor's degree, a relevant Diploma and Graduate Certificate relevant to ITC (Graduate Certificate in Developmental Trauma, or Graduate Certificate in Statutory Child Protection, or Graduate Certificate in Client Intervention and Case Management) would meet FACS' service requirements
• Hold current NSW Working with Children Check, Driver's License, Current First Aid Certificate, and be Registered under the NSW Residential Care worker
• Strong report writing and case noting skills, with clear, objective documentation aligned to best practice.
• Excellent communication and engagement abilities to build meaningful relationships with families, young people, and care teams.
• Experience supporting young people with complex needs, including resilience in high-pressure or rapidly changing environments.
• Ability to assess risk, plan for safety, and advocate effectively to secure necessary supports.
• Commitment to trauma-informed, youth-centred practice, with strong organisational skills to prioritise competing demands while focusing on wellbeing and therapeutic outcomes.