Where excellence meets opportunity - discover your next chapter with cohealth

• Full time, Fixed-Term until June 2026
• Based in Parkville
• Work for a multi-award-winning iconic community health organisation

So why cohealth?

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural and linguistic backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role

The role of the Client Services Officer (CSO) is to provide various administrative and clerical functions for The Parkville Youth Justice Primary Care Centre. The Client Services Officer (CSO) is the first point of contact for most young people who access support and as such must reflect the Department of Justice and Community Safety and cohealth values.

Responding, administering, and working as a team are essential to maintaining high standards of customer service. The CSO's duties include client reception, registration, scheduling appointments, data entry, and other tasks as directed by the Operations Manager.

Please refer to the Position Description for more information.

Your duties include:

• Promptly respond to enquiries from young people, Parkville staff and cohealth staff whether face to face or by telephone in a professional and courteous manner
• Respect language differences, cultural beliefs, and practices
• Receive and account for all young people who present to the precinct, ensuring that they have completed the required documentation
• Alert health care providers to any changes to appointments
• Defusing difficult situations and seeking assistance with critical incidents

What cohealth offers:

• Exciting Parental leave benefits
  • cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
  • Eligible co-workers will continue to receive superannuation on unpaid parental leave as well
• Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation) alongside generous reward programs from our salary packaging providers. Find out more on salary packaging here: https://www.ato.gov.au/Individuals/Jobs-and-employment-types/Working-as-an-employee/Salary-sacrificing-for-employees/
• Novated Leasing available
• A significantly discounted fitness membership with unlimited access to over 290 facilities for you and your family. To find out more click here
• Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)

Our ideal candidate:

• Experienced medical receptionist / medical terminology proficient or similar qualification with clinical knowledge
• Successful candidates will be required to undergo a Department of Justice & Community Safety security clearance prior to commencement
• A Victorian Driver's Licence

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC), a Working with Children Check (WWCC), complete a Pre-Employment Declaration Form, evidence of legal rights to work in Australia, and evidence of vaccination.

Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement [B]. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders and legislated requirement for influenza vaccination.

Application Process

Click on apply now to be directed to our careers page. You will be asked to upload your CV/ resume and Cover Letter as well as address the key selection criteria. We will be conducting interviews for this role as applications are received. This campaign will close on the mentioned date at 10.00 PM. If you have any questions regarding this role, please contact Sally Wilcox Sally.Wilcox@cohealth.org.au

To download the PD, and to apply for this job go to: https://cohealthcareers.org.au/Current-Jobs & enter ref code: 6839603.

Applications close 27 December 2025.