• Global Leader in Hot Water & HVAC products
• Great team culture and hybrid work environment - onsite gym
• Work close to home in Keysborough/Braeside

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets. Our people are at the heart of everything we do, and we attribute our success and growth over the last 50 years to the contribution of our employees. In joining the Rinnai team, you will be supported at every turn.

We have an excellent opportunity for a Customer Relations Liaison to join our National Customer Experience department on a full time 12-month maximum term contract. The successful candidate must have a strong background in a customer service environment and a background in dealing with customer dispute resolutions.

About the role:

• Produce written correspondence to relevant parties including government bodies, in response to customer issues
• Investigate complex product issues by liaising directly with customers and various internal departments to ensure the accuracy of information and the timeframes in which events occurred
• Convey technical information in a concise and easy to understand written context
• Take ownership of your allocated cases and follow through with all relevant parties in a timely manner ensuring excellent communication throughout the process
• Make balanced decisions to resolve complaints, ensuring due process is followed and the outcome is the best possible solution for all parties involved

About you:

• Well developed written and verbal communication skills
• Confidence and the ability to work autonomously
• Excellent organisational skills with a keen eye for detail
• Drive and determination to problem solve effectively and negotiate positive outcomes
• Excellent customer service focus with the ability to interact with a diverse range of stakeholders
• Confidence to support and back your decision making

The successful candidate must be able to demonstrate a background in dealing with customer issues and experience in written communications. Your passion for customer satisfaction and timely dispute resolution is essential for success in this role. Candidates who have experience working in a service based industry such as telecommunications or insurance, and who are technically minded will be held in high regard.

Rinnai Australia will support your efforts to achieve excellence. We offer a supportive team environment, modern premises with onsite car parking and hybrid working arrangements.

If you are looking for your next opportunity and can commit to a 12-month contract role with a view to becoming permanent, then we want to hear from you.