• Full-Time, Fixed-Term
• Based in Niddrie, Kensington and Footscray
• Work for a multi-award-winning iconic community health organisation
• Generous salary packaging options to reduce your cohealth taxable income

So why cohealth?
cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural and linguistic backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role
The Client Services Team Leader (CSTL) is responsible for contributing to the continuous improvement and efficiency of client reception.

The CSTL is required to lead a team of Client Services Officers (CSOs) and directly oversee the general reception and waiting area, and provide assistance to the full range of clerical and administrative functions for cohealth.

The role will be across Niddrie, Kensington and Footscray.

Please refer to the Position Description for more information.

Your duties include:

• Provide leadership to the Client Services teams, through 'on-the-job' training, coaching, timely feedback, training and guidance
• Implement and maintain operational manual to support the practices and day-to-day responsibility of Client Services staff
• Support the CSO workforce proactively on a day-to-day basis

What cohealth offers:

• Exciting Parental leave benefits
  • cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
  • Eligible co-workers will continue to receive superannuation on unpaid parental leave as well
• Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation) alongside generous reward programs from our salary packaging providers. Find out more on salary packaging here: https://www.ato.gov.au/Individuals/Jobs-and-employment-types/Working-as-an-employee/Salary-sacrificing-for-employees/
• Novated Leasing available
• Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)

Our ideal candidate:

• Demonstrated ability to supervise and lead a team
• Demonstrated experience in leading and supporting administration functions
• Excellent verbal and written communication skills
• Experience in utilising databases

Application Process

To download the PD, and to apply for this job go to: https://cohealthcareers.org.au/Current-Jobs & enter ref code: 6785147

You will be asked to upload your CV/ resume and Cover Letter. We will be conducting interviews for this role as applications are received.

Applications close on 05 August 2025 10.00 PM.

If you have any questions regarding this role, please contact Filiz Nedelkovski on Filiz.Nedelkovski@cohealth.org.au

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC), a Working With Children Check (WWCC), complete a Pre-Employment Declaration Form, evidence of legal rights to work in Australia, and evidence of vaccination.

Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement [B]. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders and legislated requirement for influenza vaccination.