• Global brand with local roots - proudly Australian
• Fast paced role in our After Sales & Service Department
• Genuine opportunity to grow and make an impact

At Rinnai Australia, we don't just make heating, cooling and hot water systems. We create an experience of reliability, innovation and exceptional service.

We're on the lookout for a proactive, solutions-focused team player who is ready to step into this newly created position as a Service Support Coordinator. This is a permanent part time opportunity, working 25 hours per week over 5 days. Our office location is in Keysborough.

If you love connecting the dots, improving customer journeys, and turning data into action, this could be your perfect opportunity.

Why This Role is Different

This isn't your average admin job. This newly established position is designed for someone who gets genuine satisfaction from anticipating problems before they arise, proactively engaging with customers and contractors, and ensuring service processes run smoothly.

It's a rare chance to shape the role as you grow into it as your ideas and initiative will be valued from day one.

What You'll Be Doing

• Monitor service job progress and make sure timeframes and standards are met
• Proactively communicate with contractors and customers to prevent delays
• Take ownership of work orders where customers have called back seeking updates
• Support the reduction of service-related complaints through early intervention
• Assist with online/email bookings and call overflow (as needed - not your core task)
• Prepare clear, insightful reports for State Managers using Excel
• Collaborate cross-functionally with other departments to keep the customer journey on track

What We're Looking For

• A natural communicator who builds rapport and solves problems with confidence
• Someone who thrives on organising, following up, and getting things done
• Comfortable using Excel to create reports (think: pivot tables, filters, charts)
• Able to juggle tasks calmly and prioritise in a fast-paced environment
• Experience in a service delivery, coordination, admin or call centre environment is a plus

Why Work at Rinnai?

• Hybrid role - one day working from home each week, plus a bank of additional WFH days to use at your leisure
• Positive and supportive team culture
• Global brand with local roots - proudly Australian
• Genuine opportunities to grow and make an impact
• Newly created role equals the freedom to shape how it works best

Ready to Make It Yours?

If you're excited by the idea of helping people, streamlining service experiences, and taking ownership of a role where your ideas matter, we'd love to hear from you.