• Temporary Full Time (Parental Leave cover)
• Competitive base salary of $73,954.64 per annum plus 12% super and annual leave loading.
• Access to monthly RDOs
• Flexible working arrangements available - balance life and work
• Access to health and wellbeing initiatives and learning and development opportunities
• Generous personal and carers leave
• Customer First Focus - our community is central to all that we do

Join our dynamic, customer-focused team and help deliver positive community outcomes! In this 8-month parental leave cover position as Community Safety Support Officer, you will play a key role in supporting the team through exceptional customer service and administrative support across a range of areas including animal registration, local laws licensing and permits, the school crossing program, and graffiti management. If you're organised, proactive, and passionate about making a difference in your community—we want to hear from you!

What a typical day will look like;

• Collaborating within a supportive team environment while assisting staff across the organisation, community groups, and members of the public.
• Providing support, including excellent customer experience and administration to the Community Safety team
• Assist with the management of the School Crossing Supervisor program, including phone calls, diary entries and service requests.
• Support Councils Animal Registrations and management service
• Managing data and processing applications for local laws licensing, permits, and other regulatory functions.
• Attend to Community Safety Support telephone and counter enquiries in accordance with Council's Customer First Commitments.

What you will bring to the role;

• Well-developed written and verbal communication skills
• Demonstrated ability to work under pressure and be able to implement time management processes and task scheduling
• Demonstrated ability to work independently, with initiative and work effectively as part of a team
• Experience in customer focused service delivery, and applying problem solving skills and the ability to implement effective solutions.
• Highly developed computer and keyboard skills, including advanced proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.

Why should you join us? Because we're at the top of our game!

We secured sixth place in the prestigious 2023 AFR BOSS Best Places to Work List in the Government, Education and Not-for-Profit category. And guess what? We were the ONLY local government organisation to receive this recognition among 700 others across Australia and New Zealand.

Our commitment to staff health and wellbeing is at the heart of everything we do, and here's why we made the list;

• Stronger Together. An innovative work practice created by council to provide ongoing professional development support
• Health and Wellbeing. Focus on ways of working and principles that support all employees
• Mental Health First Aider Workforce. Designated Mental Health First Aiders appointed across the organisation, expanding our mental health and wellbeing offering even further

Be a part of a passionate, collaborative, and driven team who truly care about what we do, how we do it, and strive to make positive impacts within the community we serve. When working with us, you will feel supported through several different initiatives that focus on health and wellbeing, work-life balance, and professional development.

Want to know more?

Download the Position Description and contact Michael van Oosterwijck, Coordinator Community Safety during business hours on 0425 750 815, if you have any questions. Please use the STAR method (Situation, Task, Action, Result) to answer the Key Selection Criteria questions in your application.

Applications close 10pm (AEDT), Thursday 10 July 2025

Diverse. Supportive. Inclusive. Collaborative. Encouraging. Join Nillumbik Shire Council