• Global Leader in Hot Water & HVAC products
• Fast paced role in an After Sales & Service Department
• Opportunity to become permanently appointed

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

We have two full-time twelve month contract opportunities, both with the potential of transitioning to a permanent appointment. The positions are full time, working Monday to Friday from 9:00am to 5:05pm in the Keysborough / Braeside area.

What does the role entail?

• Liaise with our contractor network and manage their enquiries to ensure a high level of customer service is maintained
• Review service sales and consumer details in our job management system
• Provide support to all customer groups and drive our Customer First philosophy
• High volume data entry and general administration duties
• Maintain and verify warranty data
• Monitor email inboxes to ensure efficient and timely responses
• Update and maintain various registers and databases
• Issue invoices for all completed service jobs

Do you have the following skills and experience?

• Strong customer service focus
• Experience in a fast paced data entry role
• Excellent communication skills
• A positive attitude coupled with a strong work ethic
• Previous working background in an after sales & service department
• High level of attention to detail and the ability to pick up errors
• General administration experience within a team environment

Who are we looking for?

• Individuals looking to work close to home in the Keysborough/Braeside area
• Those seeking to work full time hours Monday to Friday from 9:00am to 5:05pm
• People who are passionate about delivering exceptional customer service
• Data entry and invoicing experience
• Previous experience coordinating service booking requests
• A background working in an after sales & service position will be highly regarded

Rinnai Australia will support your efforts to achieve excellence. We offer a supportive team environment, workplace flexibility (including a hybrid arrangement, working from home 1 day a week), health and wellbeing programs, generous discounts across our entire product range and much more.

If you are looking for that next role that will provide you with an opportunity for development and success, then we would love to hear from you!