• Permanent part time position - 25 hours per week
• School friendly hours - 9:30am to 2:30pm Monday to Friday
• High volume inbound contact centre

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

We have a permanent part time employment opportunity, working from 9:30am to 2:30pm Monday to Friday. Ideal for anyone looking to work around school drop off and pick up times or for anyone who enjoys working shorter days.

What does the role entail?

• Answer incoming calls and manage service booking requests
• Process bookings in our job management system (SalesForce)
• Manage customer enquiries relating to bookings, warranties, and product issues
• Provide updates to customers on their booking status
• Escalate customer complaints to relevant department for prompt resolution

Do you have the following skills and experience?

• Strong customer focus and the ability to remain calm
• Excellent verbal communication skills
• Patience and understanding from a customer's viewpoint
• A positive attitude with a strong work ethic
• Call centre experience or other relevant customer service background

Who are we looking for?

• Individuals looking to work close to home in the Keysborough/Braeside area
• Suited to individuals who enjoy being on the phone and interacting with customers
• Applicants with a strong customer service background from working in a call centre, retail or hospitality industry
• Those who are passionate about providing superior levels of customer service and who take pleasure in helping others

Rinnai Australia will support your efforts to achieve excellence. We offer a supportive team environment, modern premises with onsite car parking, hybrid working arrangements (working 1 day per week from home and 4 days from the office), development opportunities, health and wellbeing programs, and generous discounts across our entire product range.

If you are looking for a fast paced customer service position, have an excellent telephone manner and can communicate effectively with all kinds of people, then we would love to hear from you.