• Take your next step with a supportive and proactive team
• Permanent position
• Convenient Tullamarine office with easy parking

If you would like a varied role where your relationship skills shine, this could be the opportunity you have been looking for.

Proudly Australian owned and operated, SSWM is a family business that has been innovating stainless steel for over 20 years. We are committed to our customers and have a strong focus on our customer value proposition and working together as a team to deliver outstanding service.

Whilst this is a full time role, we would consider 4 days per week for the right candidate.

The Opportunity

You will be the first point of contact for our customers via email and the phone, assisting them to find the product they are looking for, finding solutions and offering options.

You'll take pride in your friendly phone manner, ability to interpret technical detail, finding solutions and offering options. This opportunity will suit if you want a varied, 'hands on' role in a continuous improvement environment, where you are part of a team that values your support.

During a typical week, your work will include:

• Answering incoming phone calls from customers and assisting them to find the product they are looking for
• Making follow up calls to customers as necessary
• Assisting the warehouse to pick/pack and locate stock during busy times
• Assisting with face to face customers (counter sales)
• Entering call details into our CRM system
• Managing your Activity Planner

About You

You will be an energetic professional who enjoys people contact and prefers to be busy. You are looking for a permanent, varied role with good support structures in place to ensure things are done correctly.

You will be computer savvy, ideally experienced with ERP systems and have previous exposure to a wholesale / trade (B2B) sales. You understand that customers have choices between different suppliers and are able to confidently convert an enquiry to an order. As 80% of your time will be spent managing customer enquiries both internal and external, great verbal communication skills are a must and especially a good phone manner.

To be successful, you'll have:

• 3+ years experience in an internal sales or order focused customer service role
• Good administration skills with knowledge of MS Office
• Experience with CRM and ERP systems will be an advantage (we use Netsuite)
• A mature outlook and focus on teamwork
• Opportunity to obtain your forklift license
• Experience in wholesale / trade (B2B) sales

It goes without saying that you pride yourself on your attention to detail and understand the importance of being a great brand ambassador at all times. A sense of humour will also set you in good stead, as we enjoy a laugh in the office!

We will recognise your hard work and provide an excellent salary package, monthly 'lunch and learn' sessions and training. You will also be eligible for our Employee bonus scheme, which recognises team work and business results.

If this sounds like the career move you've been looking for, please apply now!