• Lead strategic and operational service delivery
• Salary starting from $170k per year, plus superannuation (11.5%)
• Located in tropical Darwin

About the opportunity:

The Executive Manager Corporate and Customer Services will be responsible for the overall leadership and management of functions incorporating business resilience, risk, audit, insurance, fraud, legal services, complaints management, procurement and contract management, operational ICT, and customer service.

As a member of the Senior Leadership Team (SLT), this position contributes to the development and implementation of; the strategic direction within City of Darwin, policies and procedures and ensures organisational effectiveness and compliance.

Key responsibilities/Operations:

• Risk and Compliance: Develop, deliver and monitor associated systems such as risk assessments, internal audit and insurance programs to ensure City of Darwin meets its strategic directions. Ensure City of Darwin maintains compliance with the Independent Commissioner Against Corruption Act (ICAC Act) incorporating the implementation of a fraud and proficiency management plan, associated controls and systems.
• Emergency and Security Management: In consultation with key internal stakeholders deliver emergency management, business continuity and security services to ensure business continuity is achieved.
• Legal, Procurement & Contract Management: Provide leadership, direction and support in delivering efficient and compliant legal, procurement and contract management arrangements.

Key responsibilities/Customers:

• Establish and maintain links with appropriate community groups relevant to the activities of the Corporate and Customer Service Team.
• Set goals and performance measures to link community needs and organisational priorities to service delivery.

Key responsibilities/Leadership:

• To constructively lead and direct the functions of the Corporate and Customer Service business unit and ensure timely delivery on expectations.
• Proactively work towards the achievement of City of Darwin's Strategic Directions and associated Municipal Plans.

Key responsibilities/Compliance:

• Ensure and maintain legislative compliance for City of Darwin across all program areas including but not limited to, Local Government Act and Regulations, Ministerial Guidelines, ICAC Act, FOI Act, and all other program area relevant guidance and legislation.
• Develop, implement and maintain appropriate policies and procedures to effectively maintain the Program Areas compliance with legislative.
• Actively support internal and external auditing programs

About YOU:

The ideal candidate would be a dynamic, results-oriented leader with extensive experience in senior management roles within the public sector or large-scale organisations. The candidate will possess a strong track record of strategic planning, financial management, and operational oversight, ensuring that council services are delivered efficiently and effectively. The candidate must demonstrate exceptional leadership capabilities, with the ability to inspire and manage diverse teams, while also fostering a culture of innovation, collaboration, and continuous improvement. An in-depth understanding of local government frameworks, policies, and regulations is essential, along with a proven ability to navigate complex challenges and build strong relationships with stakeholders. The successful candidate will also have excellent communication skills, a strategic mindset, and a commitment to delivering sustainable outcomes for the community of Darwin.

To Apply:

For further information regarding this role, please read full position description or contact Natalie Williamson 04 9204 0055 during business hours.

City of Darwin Talent Acquisition Team can be contacted via:

• Phone: (08) 8930 0689
• Email: recruitment@darwin.nt.gov.au

Open until filled

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of City of Darwin's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.